30-Day Return and Refund Policy for Product

Last updated: October 9, 2025

Thank you for shopping at BabyVella.com! At Avelen LLC, we’re dedicated to ensuring you and your little one love our smart, safe, and innovative baby gadgets, designed to support sleep, comfort, and daily care. Please carefully review our 30-day return and refund policy below to understand your options for returning products like our Smart Baby Bottle Warmer Pro or Baby Motion Sensor Monitor Camera.

1. Eligibility for Refunds

You may request a refund within 30 days of receiving your order if:

  • You are dissatisfied with the product (e.g., the Baby Sleep Sound Soother Lamp or Portable Diaper Changing Pad Station does not meet your expectations).

  • The product does not function as described or has technical issues (e.g., a malfunctioning Smart Baby Temperature Monitor Band or AutoBaby Nail Trimmer Kit).

  • The product is in resalable condition, whether opened or unopened, with original packaging and accessories included.

Non-Returnable Items: Certain items, such as hygiene-related products (e.g., used Portable Diaper Changing Pad Station) or personalized items, may not be eligible for return unless defective. Contact us for clarification.

2. Refund Request Process

To request a refund:

  1. Contact our customer support team at (816) 477-1815 or support@babyvella.com within 30 days of receiving your order.

  2. Provide your order number, the reason for the refund request, and any relevant details (e.g., issues with a Baby Motion Sensor Monitor Camera).

  3. Ship the product back to us at the following address, ensuring it is securely packaged and in resalable condition:

Return Address: 12924 Pierce Street, Pacoima, CA 91331 USA

You are responsible for return shipping costs unless the product is defective or the return is due to our error (e.g., wrong item shipped).

3. Review and Processing

Once we receive your refund request and returned product, we will:

  • Review the request and inspect the product within 3-5 business days.

  • Notify you via email about the approval or rejection of your refund.

  • If approved, process the refund to your original payment method. Refunds typically appear in your account within 5-10 business days, depending on your payment provider.

If a product is returned damaged or not in resalable condition, we may deny the refund or offer a partial refund at our discretion.

4. Policy Modifications

We reserve the right to update or modify this policy at any time. Any changes will take effect immediately upon being posted on our website (https://babyvella.com/). Please check this policy periodically for updates.

5. Customer Support

If you have any questions or concerns about our return and refund policy or need assistance with a product like our smart monitors or soothing lamps, please contact us at:

Avelen LLC
580 Crown St, Brooklyn, NY 11213
(816) 477-1815
support@babyvella.com

We’re here to ensure you and your baby have a wonderful experience with BabyVella.com’s innovative gadgets!